UNICEF HOPE
HOPE is a centralized, scalable platform developed by Kellton Europe for UNICEF, designed to streamline global humanitarian cash transfers with enhanced data security, real-time tracking, and integrated payment systems.
Project summary
UNICEF aimed to transform the way families in crisis received humanitarian aid - especially cash transfers. Cash transfers are one of the most efficient forms of aid, providing immediate relief while empowering families to make decisions based on their individual needs. The organization faced significant challenges in managing these processes effectively. To address this, UNICEF envisioned a powerful digital platform - Humanitarian Cash Operations and Programme Ecosystem (HOPE) - that would not only improve the efficiency of cash transfers but also guarantee data security and flawless operations. Their primary goal was to create a centralized, user-friendly system to integrate with complex back-end processes and deliver aid quickly and transparently.
www.unicef.org/hope-hctChallenges before HOPE
Here is a list of challenges faced before HOPE development started:
Fragmented data management
Before HOPE, beneficiary data was scattered across various platforms, leading to inefficient registration and fund distribution.
Outdated payment systems
Traditional analog systems often delayed cash distribution, increasing risks for families in crisis.
Limited transparency
The absence of a real-time monitoring system made it difficult to track the flow and success of humanitarian cash transfers.
No centralized platform
A unified platform was needed to manage cash transfers across different regions, ensuring compliance and flexibility for different needs.
Scalable design
A unified, secure, and scalable solution for global humanitarian cash transfers
HOPE development was led by the Office of Emergency Programs (EMOPS) with technical support from Information and Communication Technology Division (ICTD) and the Division of Administration, Finance and Management (DFAM).
Kellton Europe (formerly Tivix) was employed to build a web application providing a global snapshot of statistical data for all of the countries and regions engaged with UN Partner Programs.
Key features of the HOPE platform
Global dashboard
Provides a comprehensive overview of statistical data for all countries and regions involved in UN Partner Programs.
Registration data import
Allows seamless integration of registration data from multiple sources, ensuring accurate and up-to-date information.
Program management panel
Enables UNICEF and partner staff to create and manage cash programs, which are essential for organizing financial aid to individuals in need.
Population data access
Users are able to access population data, and have tools to identify households and individuals that have vulnerabilities that qualify for cash programs.
Flexible technology stack
To support the complex functionalities of HOPE, Kellton Europe (formerly Tivix) leveraged an advanced and flexible technology stack:
Backend
Django, Apollo, GraphQL, Postgres, GoogleCloud, Azure
Frontend
React, Typescript, MaterialUI, Styled Components
Infrastructure
Kubernetes, HELM, Elasticsearch, KoboToolbox, Datamart, RapidPro
The custom matching algorithm developed for HOPE plays a crucial role in preventing duplicate registrations, ensuring that each individual receives the correct aid. By comparing data entries across multiple databases, the algorithm identifies potential duplicates or matches, enhancing data integrity and security.
Aid delivered
HOPE enabled better data security, faster fund distribution, and enhanced program transparency
By 2021, UNICEF had deployed HOPE in five countries, with plans to extend its reach to thirty countries in the coming years. The platform plays a critical role in ensuring accountability and improving the quality of Humanitarian Cash Transfer (HCT) programs worldwide.
Key achievements:
1M+
securely managed beneficiary accounts
13+
countries enabled with cash transfer programs
$300M
delivered in financial aid to crisis-affected families
Global deployment
HOPE facilitated the distribution of $300 million in aid across 13+ countries
Through its partnership with Kellton Europe (formerly Tivix), UNICEF achieved the following:
Process optimization
Optimized processes from registration to payment for quicker, more efficient aid delivery.
Enhanced security
Integrated secure payment systems cut delays and lowered the risk of fraud.
Transparency & accountability
Real-time tracking and detailed reporting improved oversight and decision-making.
Global reach
HOPE’s scalable infrastructure allowed for its global deployment, ensuring families worldwide could access humanitarian aid.